Shipping & Tracking
- Free Shipping: At Sondur Travel Cushion, we offer FREE standard shipping on all orders.
- Order Tracking: Every order includes tracking. Once your order dispatches, we’ll email you a tracking link and number. Please allow up to 48 hours for tracking details to update. Track your order here.
- Need Help? If you have any questions about your order, reach out to us anytime at [email protected].
Taxes & Import Duties
Orders may be subject to local import duties and taxes once they reach their destination country. These fees are set by your local government and are the customer’s responsibility. For specific rates, please contact your local customs office.
Damaged, Lost, or Stolen Packages
We thoroughly inspect every item before it leaves our warehouse. Because transit is handled by third-party carriers, Sondur Travel Cushion is not directly liable for items damaged, lost, or stolen in transit, nor for delivery errors resulting from incorrect addresses entered at checkout.
However, we are always here to help! If you experience an issue, please contact the shipping carrier first to file a claim, then email us at [email protected] so we can assist you with the process.